Refund Policy

No Refund Policy

Due to the nature of digital software products and the immediate delivery of license keys, we maintain a strict no-refund policy. Once a license key has been issued, it cannot be returned or refunded.

Before You Purchase

We strongly encourage you to:

• Review all product features and specifications on our website
• Ensure your Mac meets the system requirements (Apple Silicon M1 or later)
• Read our Terms of Use and Privacy Policy
• Contact our support team with any questions before purchasing

Why No Refunds?

Our no-refund policy exists because:

• Digital products cannot be "returned" like physical goods
• License keys provide immediate access to the full software
• We cannot verify deletion of downloaded software
• This policy helps us maintain affordable pricing for all users

Exceptional Circumstances

While we maintain a no-refund policy, we understand that exceptional circumstances may arise:

• Duplicate Purchases: If you accidentally purchase multiple licenses, contact support immediately
• Technical Issues: If the software has critical bugs preventing core functionality, we'll work to resolve them
• License Problems: If your valid license key doesn't activate, we'll provide a replacement

In these cases, please contact our support team with your order details and we'll work to find a solution.

Support and Assistance

We're committed to ensuring you have a positive experience with TuskNotes. If you're experiencing issues or have concerns:

• Check our documentation and FAQ section
• Contact our support team for technical assistance
• We'll work diligently to resolve any software issues
• Software updates and bug fixes are provided free to all licensed users

Trial Version

When available, we may offer a trial version of TuskNotes with limited functionality. We recommend trying the trial version before purchasing to ensure the software meets your needs.

License Transfers

Licenses are non-transferable and tied to the original purchaser. You cannot sell, give away, or transfer your license to another person or organization.

Chargebacks and Disputes

Filing a chargeback or payment dispute instead of contacting our support team will result in:

• Immediate deactivation of your license
• Blocking of future purchases
• Potential legal action to recover costs

Please always contact us first at support@tusknotes.com to resolve any issues.

Contact Support

For all support inquiries, license issues, or questions about this policy, please contact:

Our support team typically responds within 24-48 hours during business days.

Policy Updates

This refund policy may be updated from time to time. Any changes will be posted on this page with an updated revision date. The policy in effect at the time of your purchase will apply to that transaction.